- Reviewing Engage
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Welcome! 2 min
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Reviewing Engage 1 min
- Optimizing your feed setup
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Using response templates 3 min
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Setting up automation 3 min
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Re-engaging with customers through Recurring Notifications 3 min
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Navigating bulk actions 1 min
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Check your understanding 5 min
- Measuring the data from your feeds
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Using reporting 4 min
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Exporting your conversations 2 min
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Check your understanding 5 min
- Share your feedback
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Take the survey 5 min
- Cement your learnings
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Course summary 1 min
Optimizing your Engage feeds
Upskill your basic knowledge of Engage.
Welcome to Optimizing your Engage feeds!
In this course, you'll begin to upskill your basic knowledge in order to enhance your experience in Engage -- such as optimizing your feed setup.
Who should take this course?
This course is designed for users with roles of Admin, Team Leaders, Editors, Content Creators, and Moderators who are just learning the platform and would like a better understanding of how to optimize their feeds to improve the customer experience.
When should I take this course?
We recommend you take this course as after successfully completing the Introducing Engage course. You’re also welcome to come back if you would like a refresher on any of the topics covered!
We'll cover:
- Optimizing your feed setup
- Measuring the data from your feeds
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