- Reviewing Customer Care
-
Welcome! 1 min
-
Reviewing Customer Care 1 min
- Streamlining your social activity workflow
-
Triaging your inbox: Prioritizing critical inquiries 7 min
-
Automating your customer care workflows 5 min
-
Crafting customer-centric responses 4 min
-
Personalizing your customer interactions 5 min
-
Try it yourself 5 min
- Measuring your social care team's success
-
Tracking your social care team's success 3 min
-
Measuring your team's performance 7 min
-
Measuring your brand's customer satisfaction 4 min
-
Communicating and actioning your brand's success 4 min
-
Check your understanding 5 min
- Share your feedback
-
Take the survey
- Cement your learnings
-
Course summary 1 min
-
Navigating your next steps 1 min
Delivering a stellar customer experience
Learn how to deliver a personalized customer experience.
Welcome to Delivering a stellar customer experience!
In this course, you'll begin to apply theory to real-life situations in Customer Care -- such as triaging, tracking interactions, and speeding resolution for a more personalized customer experience. This course is Part 2 in the Customer Care use case series.
Who should take this course?
This course is designed for users who would like a better understanding of how to leverage essential tools to identify their Customer Care needs. Whether you're on the Customer Service, Customer Care, Community Management, Social Media, or Agency teams, this is the course for you!
When should I take this course?
We recommend you take this course as a supplemental addition to our foundational courses in Consumer Research, Listen, and Engage. You’re also welcome to come back if you would like a refresher on any of the topics covered!
We'll cover:
- Streamlining your social activity workflow
- Measuring your social care team's success
Copyright © 2022 Brandwatch. All Rights Reserved. 1st Floor, Sovereign House, Church Street, Brighton, BN1 1UJ
Company number: 03898053 | VAT number: 754 750 710