- Exploring the stages of managing a crisis
-
Welcome! 1 min
-
Exploring the stages of managing a crisis 1 min
- Detecting a crisis
-
Structuring your query 2 min
-
Staying alert for a crisis 2 min
-
Setting up your Consumer Research dashboard 3 min
-
Using Listen to detect a crisis 5 min
-
Giving meaning to your data 3 min
-
Check your understanding 5 min
- Identifying a crisis
-
Getting to the root of a crisis 2 min
-
Exploring your Consumer Research dashboard 3 min
-
Being creative: Trial and error 2 min
-
Diving into your Listen search 3 min
-
Locating experts with Social Panels 1 min
-
Try it yourself 5 min
- Share your feedback
-
Take the survey
- Cement your learnings
-
Course summary 1 min
Detecting and identifying a crisis
Learn what to be on the lookout for when detecting a potential crisis.
Welcome to Detecting and identifying a crisis!
In this course, you'll begin to apply theory to real-life situations for Crisis Management -- such as staying alert and getting to the root of a crisis. This course is Part 3 in the Crisis Management use case series.
This course references the following tools:
- Consumer Research
- Listen
Who should take this course?
This course is designed for both Consumer Intelligence and Social Media Management users who would like a better understanding of the stages and workflow behind Crisis Management.
When should I take this course?
We recommend you take this course as a supplemental addition to our foundational courses in Consumer Research or Listen. You’re also welcome to come back if you would like a refresher on any of the topics covered!
We'll cover:
- Exploring the stages of a crisis
- Detecting a crisis
- Identifying a crisis
Copyright © 2022 Brandwatch. All Rights Reserved. 1st Floor, Sovereign House, Church Street, Brighton, BN1 1UJ
Company number: 03898053 | VAT number: 754 750 710