Handling your customer data

Handling your customer data

Learn how to manage customer data in Audience.

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About this course

Welcome to Handling your customer data! 
In this course, you'll begin to upskill your basic knowledge in order to enhance your experience in Audience -- such as managing your audiences and merging customer information.

Who should take this course?
This course is designed for users with roles of Admin, Team Leaders, Editors, Content Creators, and Moderators who are just learning the platform and would like a better understanding of gather more context into their social interactions.

When should I take this course?
We recommend you take this course after successfully completing the Introducing Audience course. You’re also welcome to come back if you would like a refresher on any of the topics covered!

We'll cover:

  • Managing your customer data

Curriculum23 min

  • Reviewing Audience
  • Welcome! 1 min
  • Reviewing Audience 1 min
  • Managing your customer data
  • Managing your audiences 2 min
  • Merging multiple profiles 4 min
  • Importing a list of people 4 min
  • Check your understanding 5 min
  • Share your feedback
  • Take the survey 5 min
  • Cement your learnings
  • Course summary 1 min

About this course

Welcome to Handling your customer data! 
In this course, you'll begin to upskill your basic knowledge in order to enhance your experience in Audience -- such as managing your audiences and merging customer information.

Who should take this course?
This course is designed for users with roles of Admin, Team Leaders, Editors, Content Creators, and Moderators who are just learning the platform and would like a better understanding of gather more context into their social interactions.

When should I take this course?
We recommend you take this course after successfully completing the Introducing Audience course. You’re also welcome to come back if you would like a refresher on any of the topics covered!

We'll cover:

  • Managing your customer data

Curriculum23 min

  • Reviewing Audience
  • Welcome! 1 min
  • Reviewing Audience 1 min
  • Managing your customer data
  • Managing your audiences 2 min
  • Merging multiple profiles 4 min
  • Importing a list of people 4 min
  • Check your understanding 5 min
  • Share your feedback
  • Take the survey 5 min
  • Cement your learnings
  • Course summary 1 min

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