- Meet Audience
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Welcome! 2 min
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What is Audience? 4 min
- Delivering 1:1 customer care
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Segmenting, exploring, and saving your audiences 5 min
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Searching for specific customers 2 min
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Using profile cards to connect with customers 5 min
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Check your understanding 5 min
- Share your feedback
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Take the survey 5 min
- Cement your learnings
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Course summary 1 min
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FAQs 1 min
Introducing Audience
Learn how to personalize your customer experiences.
Welcome to Introducing Audience!
In this course, you'll learn basic knowledge in order to get you started with using Audience -- such as using profile cards to deliver personalized customer experiences.
Who should take this course?
This course is designed for users with roles of Admin, Team Leaders, Editors, Content Creators, and Moderators who are just learning the platform and would like a better understanding of gather more context into their social interactions.
When should I take this course?
We recommend you take this course as you’re getting started with learning Audience. You’re also welcome to come back if you would like a refresher on any of the topics covered!
We'll cover:
- What Audience is
- Delivering 1:1 customer care
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