- Reviewing Listen
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Welcome! 2 min
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Reviewing Listen 2 min
- Searching for your data
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Saving a Quick Search 1 min
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Defining Saved Search functions 2 min
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Introducing queries 2 min
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Comparing multiple searches 1 min
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Try it yourself 5 min
- Analyzing your search
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Defining Analyze functions 2 min
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Understanding mentions 3 min
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Understanding sentiment and emotion 3 min
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Understanding Word Cloud and Topic Wheel 2 min
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Understanding demographics 2 min
- Refining your search
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Breaking down filters 3 min
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Understanding filters 2 min
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Managing tags 3 min
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Using Listen in Engage 2 min
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Check your understanding 5 min
- Setting up alerts and reporting for your search
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Creating an alert 2 min
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Understanding alerts 1 min
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Scheduling and exporting reports 2 min
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Exporting your components 1 min
- Share your feedback
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Take the survey
- Cement your learnings
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Course summary 1 min
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Applying Listen best practices 1 min
Optimizing your Listen workflow
Learn how to navigate your way through Listen.
Welcome to Optimizing your Listen workflow!
In this course, you'll begin to deep dive into the main functions of Listen by following the workflow of Search, Analyze, Refine, and Alert. You'll learn how to collect relevant conversations, how to break down data to discover new insights, how to refine your search by using filters and tags, and how to set up alerts and reporting for your search.
Who should take this course?
This course is designed for users who have taken the introductory course into the Listen platform as well as users looking to expand beyond the baseline knowledge. While this course will discuss features that may be limited to Admin users, this course is designed for all users learning how to navigate through Listen.
When should I take this course?
We recommend you take this course after completing Introducing Listen. The course will help you become comfortable with the main functions of Listen and empower you to build your queries.
We'll cover:
- Searching for your data
- Analyzing your search
- Refining your search
- Setting up alerts and reporting for your search
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